Implementation Services

Saphran offers a comprehensive range of services to help our customers fully implement and
benefit from our solutions.

Adoption Training, Customer Support, Design and Configuration Services, and Consulting enable companies to efficiently deploy and fully leverage the capabilities of the Saphran solution. Our services teams are dedicated to the on-going success of our customers.

Adoption Training offers courses for all types of system users at both our facility and at customer sites. Our customer’s users reporting being productive typically with 1-4 hours of training and we are proud that our users keep using the system regularly for many years because we make is simple to adopt and become a valuable tool for them.

Customer Support responds rapidly to customers' technical issues 24 hours a day, 7 days a week. We include 24 hour a day web-based and business hours phone-based "how to" support.

Design and Configuration Services helps you find the problem spots that may hinder your profit optimization goals and identify a clear path for optimizing your quoting process or your business planning process for a stronger bottom line. No two custom manufacturers are alike, so we make it easy to help you define your special needs and configure the system for you, your commercial team and your company. Several global systems have been designed, configured, trained and operational in weeks.

Consulting, in cooperation with our Integration Partners, combines extensive costing and quoting expertise with the Saphran Implementation Methodology. We work well with our customer business users and their IT teams to support nearly any kind of requirement or system integration around the integrated commercial process. We have impressed customers with our team’s ability to creatively solve their specialized or integration needs. Customers have reported historical customizing and integration costs for other systems that have been 3 to 10 times Saphran’s costs.